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Feedback

Below is some feedback from of our happy customers. If you would like to leave us feedback, please click here to fill out the form at the bottom of the page.

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Many thanks for the speedy repair to my vehicle during my holiday, and for a very good job well done. Much appreciated.

Peter Llewellyn

It has taken some time to get organised to write this but better late than never…. The customer service was excellent. The work was excellent and all was carried out promptly. I have recommended Fairlight to all my friends and would always return to them in the future.

Sharon Smythson

Excellent service and a really good job. Would recommend this company

R Hawkins

Very helpful and courteous,I didn’t,t feel as if I was being ripped off. They also kindly lent me courtesy car. Will defininately use them again.

Carol Wilson

Have just used Fairlight for the second time and, once again, they have done an excellent job. An efficient, courteous and helpful team and very easy to deal with.

Pauline Price

Very pleased with the repairs and very very pleased with the service made everything easy to understand. A very helpful company will highly recommend. Many thanks to scott aswell.

Mrs Bonniface

Great service throughout, very professional and easy to talk to. They used a great accident management company that completely took all the stress away. Hopefully I don’t crash again but if I do I’ll defiantly know where to bring my car.

Luke King

Service and workmanship excellent. Would recommend to anyone.

Dave Holder

Very Quick Turnaround Efficient and in contact always, and friendly staff. Done an excellent job considering the damage I had sustained. Very pleased, thank you very much.

Amber King

Excellent customer service Much appreciated

Jan Lank

Excellent service and customer care from beginning to end. Job well done.

Mick Tomkinson

Customer service excellent. Scott was helpful and polite and kept me informed. Work completed very quickly and to a high standard. Would certainly use again but hope I won’t have to!! Would gladly recommend to others.

Tom Wogan

Scott and the team provided excellent service from start to finish. End result was excellent – good as new.
I loved the Kia courtesy car too. Really impressed. Quote was what I paid.
Everyone I spoke to when looking recommended Fairlight, even Kwik Fit! No one gave any other suggestions and I asked around a lot. I thoroughly recommend.

Susie Morgan

Customer services was fantastic. Very polite, friendly and helpful. They have done a fantastic job on our car and we are very grateful. Definately will recommend

Jen Bateman

Outstanding service…extremely quick and my car looks as good as new again! Thanks guys (:

Sarah

Very good service and helpful. Car looks stunning after completion. Very clean and tidy. Excellent repair – Am amazed. Thankyou to everyone involved, appreciate the lifts to and from home also.

Jessica Taylor

Fantastic service and very pleased with the rust repair work carried out. Looks brand new! Thank you.

J Murphy

Many thanks for the lovley job you did at repairing my very new fiesta.
It was much appreciated.
Kind Regards
Tracy

Tracey Kemp

Hassle free service, highly recommend. Scott and Steve kept me informed thoughtout the time the car was being repaired, so nice to find a local garage / repair centre that can be relied on, will certainly use again, thank you all at fairlight coachworks

Anthony Ring

Fantastic Service, Second To None

Andy Moss

A big thank you to you all. Excellent work, very professional from start to finish. Even dealt with my insurance company for me. I was kept informed throughout, would certainly recommend.

Anna Napolitano

Professional, reliable, excellent customer service from start to finish.
Extremely happy with the work carried out on my car good as new!
Thank you fairlight coachworks couldn’t recommend you enough.

Zoe Gregory

Very pleased with work applied to my kia picanto car after accident very pleased with service and Scott and team very courteous

David pattison

I was recommended by a friend to use this company after needing some bodywork repairs. When the repair could not be completed in the time slot Scott telephoned me to advise me of the problem and my car was ready as promised the next day. The repair was fantastic – you would not have known that there had been any damage to my car. I was treated with the utmost respect and would thoroughly recommend this garage

suzanne SMITH

Another great job for us – excellent quality, very efficient and extremely friendly. Job completed exactly on time and we are delighted with the result. A million thanks to Scott and team!

Patrick Bowman

Hi Scott and Brett, We just wanted to say thank you very much to you and the team for restoring our new baby car to her former glory! You have done a great job and we have already recommended you to our neighbour! Kind regards Adele and Bernard Mathieu

Adele Mathieu

Thank you fantastic work would highly recommend and will definitely recommend and will use again

Phil Penfold

Having used Fairlight for some body work on our Lexus a few years ago I decided to contact them when we wanted parking sensors fitted to our Qashqai. Their price was much better than the quote we had from the main dealer and they have done a really fine job.

Graham Pink

Very efficient and and highly professional service. Our car looked fabulous on completion. Would recommend Fairlight Coachworks without hesitation.

Julie Harding

When I picked my car up yesterday, I was most impressed with the excellent quality of workmanship. From the reforming of the body work, to the matching and the application of the paint work, and to the final finishing. I was kept regularly informed as the work progressed, and additional items were happily included, despite how busy you are. A great achievement by a great staff.

Christopher Nightingale

I have to say both my wife and myself are very pleased with the repairs to our Land Rover Freelander. They were quick, kept us well in the picture on progress and the quality of the repair nothing short of excellent. I would have no hesitation in recommending this company or for going to them again for any repair work to our vehicles.

keith holland

I would like to say a massive thank you to Scott, Brett and his team. From beginning to end the process was seamless. Scott & Brett were extremely helpful and efficient. I was extremely impressed with the end result, absolutely perfect. Thank you so much, I will definitely be recommending you to everyone! 🙂

Sara Mercer
Dial a Dog Wash (Brighton & Hove)

Very pleased with the service I have received from Fairlight Coachworks. My new-to-me car was only 6 days old when it was damaged in a car park, when parked and unoccupied – the other driver was still there and admitted liability. The insurance company (Aviva) made the whole process quick & easy and offered my a choice of 5 repairers – I chose Fairlight because they were nearest and had good reviews.
I booked the car in on line for Friday – on Monday Fairlight called to say they could fit it in sooner & I dropped it off later that day. They have kept in touch and rang me yesterday to say the car would be ready today, and rang at lunchtime today to say it could be collected at 4pm.
The repair is excellent and my car is as good as new. All the staff have been friendly, pleasant and helpful.
Highly recommended.

Barry Stockford

Wow and thankyou you Fairlight Coachworks 🙌🙌

What a very organised company and efficient work set , I was highly recommend to use fairlight by my mother in law as they have been using fairlight for many years for her mothers car , the work was completed in the set time given and was updated on everything that needed doing from Scott who seemed to understand straight away what was needed.

The team at fairlight we’re amazing, friendly and couldn’t do enough to make sure I was ok

Great work done on my van and I’m very pleased ,

5 stars ⭐️⭐️⭐️⭐️⭐️

Eddie gregory
Gregory Gas H&P

Have to say it is nice to deal with a professional company for a change!!
Just excellent service!!

Sue Bagshaw
N/A

An excellent job and service, so I would thoroughly recommend and use again in the future.

Brian Breeds

Very courteous staff and friendly. Excellent results. Would recommend to friends and family

Naj Miller

Really impressed with the excellent service and professionalism of all at fairlight. I am eternally grateful, after being unfortunate enough to be a victim of the snow and ice, my car was fixed and good as new in just a few days and ready for my drive to Portugal next week.. Well done guys.

Ian Elliot

The work and service on arrival to deposit the car and to collect the car was excellent. The staff were extremely helpful and polite.

J P Hamill

Thank you for my repair, the work done was excellent.

Mrs E Ainscough

Very pleased with work done. Would definitely recommend to other friends and family.

Derek Morley

Very impressed, they were asked to carry out a repair a bodywork damage problem at another outlet and duly repaired my vehicle with 2 days with a professional and quality end result. Would strongly recommend.

T BAKER

Dear Scott I am delighted with the latest work you have just completed on my car, particularly the top door trim which you kindly included at no extra cost. You tend to treat a customers car as though it were your own, and seem genuinely pleased when it looks god. I must add that your personal attention did not go un-noticed. I felt like a VIP having a new courtesy car bought to me ready to drive away and similar treatment when I came to collect mine. I mat decide to ask you to clean up the last few bits of trim after the holiday as it now looks almost like a new car.

Richard Handyside

Really Helpfull , The work was done to a high standard , I would use this Company again.

MRS ZAMBITO

Excellent Customer Service and Quality Workmanship. Work finished ahead of schedule. Thank you to everyone at Fairlight. A highly recommended company.

John Cremona

Thank you for all the work you completed on my Land Rover Defender Tomb Raider. You were very good and listened to all my requests. Thank you for sorting out all the new parts and finally for painting and fitting to showroom standard. The car was ready on time, thanks.

David Harrison

Excellent service, very pleased with repair, would not hesitate to use again

Munday

Excellent Service

Brennan

Hi Scott, Thanks for the excellent job you guys did on my KIA SW. Not forgetting, of course, the door to door service. Would not hesitate to recommend you to others.

Neil Tourle

Most helpful and competant

Ian Sinclair

Fantastic service and very pleased with the rust repair work carried out. Looks brand new! Thank you.

J Murphy

Excellent customer service, job well done and car cleaner on the inside than its been in a while! Would recommend

Ms Nuttall

Excellent service very fast turn around and a quality end product. very well pleased, will use again!!!!!

MICHAEL STOREY

Very helpful & courteous. Beautiful job thank you.

Jean Newton

Very fast and efficient service – excellent and professional job – highly recommended

Chris Bowman

Very very pleased with the work carried out. Returned to me in excellent condition, looking new. Work carried out in the specified time and for the estimated cost. Very helpful and polite staff, can think of no bad things at all, excellent many thanks.

Lynne Parker

Excellent workmanship and finish as usual combined with friendly customer service and a fair price.

Chris Holbrooke

Excellent advice and service, totally ruined the roof of my van and it came back as new. Thanks again

P Norris

“Excellent” Reception, Quote, Speed of work, Quality of work, Cleanliness of car, Professional attention. Many Thanks

E A Beaney

Quite excellent contact with Tim, Scott, Craig and Steve – who were all involved in some way with collecting my sad, bashed Peugeot 108 and returning it to me so promptly and looking immaculate … I am extremely grateful to all at Fairlight Coachworks … many, many thanks

Valerie Mangold

Thank you too Scott and team at Fairlight, they did an excellent job getting my Dacia back on the road!! Job could have cost an arm and a leg but they sourced an alternative and saved me a shed load of money! Communication was excellent and job was done quickly. So a big thank you!!!

Sonia Page

Good service, great quality work, thanks to Scott and Terry for sorting out the insurance hassles.

Paul Collins

Firstly may I say a big thank you to all the staff at Failight Coachworks. I am very pleased with the standard of work carried out on my 13 year old Toyota Yaris. The staff at Fairlight were friendly and very efficient when dealing with the damage to my vehicle. The vehicle has been returned to me in as good as new condition and I would recommend them to anyone.

Mr David Collins

I wish people would stop hitting my parked car but am glad that I can take it to Fairlight Coachworks! Another excellent job. A friendly, efficient and professional team. Thank you.

Pauline Price

Very Polite, Very Helpful. Excellent Job

P Bowman

A belated thanks to the management and staff of Fairlight Coachworks for the friendly and helpful attitude towards me and my wife for a first class job they have done to my car. I would recommend them to anyone.

MR T .J. LINDSAY

I had a tiny little dent on rear passenger door caused by a careless passenger opening the door of another car, parked ajacent. The repair done by fairlight seemed a little extensive (the whole side, bar the front wing) but I was advised this was better than a smart repair and
I must say the finished job is excellent.

Mr J D Allen
J D Allen Heating & Plumbing

Hi Scott and team – we want to thank you so much for your comprehensive attention to our damaged car. Thank you for your careful advice and detailed information about the process. We are very grateful indeed.

John Gooding

Fantastic job – so lovely to see my “old lady” back and looking as good as new! Once again, many thanks to Scott and his team for a job well done and with courtesy throughout.

Christine Bowman

Very good job, done professionally, on time and as quoted. Excellent.

Doug Newman

Well Done, Excellent, what more can I say. Would thoroughly recommend to all and sundry

B Davies

Hi Scott, a huge thank you to you, Brett and the amazing guys who helped restore my car back to her beautiful self. The efficency, proffesionalism and all round good service I recieved from everyone at fairlight who made a stressful situation easy due to the speed at which my car was reapired would recommend a brilliant repair centre to anyone who needed one. Many thanks once again. Fiona whitton and George the car.

Fiona Whitton

Dear Scott and Team, a huge thank you for sorting out the body work on my car following a complete bodge job from a previous garage. Right from the start when I asked you for a second option on the work that had been carried out on my car to collecting my car today the service you provided has been excellent, the workmanship is fantastic. I wish I had come to you guys in the first place.

Emma Spencer

Quick service and excellent repairs, keep informed throughout. will use again.

Mrs Grant

Very pleased with customer service starting with scott on the phone to work completed today. will certainly recommend to friends.

B.JIERIAN

I am very satisfied with the work that was done, also the staff very helpful and pleasant.

Barbara Ray

I was very impressed with the quality of service and work from Fairlight and I wouldn’t hesitate to recommend them to anyone else.

Simon Underwood

Extremely pleased with the service I received from Fairlight Coachworks when dealing with accident damage to my Alfa Romeo 147. Brett and Scott handled all the details of my Insurance claim very efficiently and the repair work to my car was carried out to a very high standard. Very pleased with the result – Highly recommended.

Brian Streeter

I was very pleased with the excellent service I was given. Also the update when it was being repaired. Thankyou very much. If I find anybody who needs body work i will put them in touch with you.

Shaw

A really decent company, polite friendly staff with a very good attitude. I was kept informed of progress regarding the repairs and the work was completed ahead of schedule. Repairs to my vehicle have been completed to an excellent standard, my vehicle was returned in a very clean and tidy condition. I am most impressed and would definitely recommend this company without a doubt.

Many thanks, regards Dave Padwick. (West Sussex).

Dave Padwick
N/A

Just collected my car, excellent service,cleaned all the body work like new. also they kept me up to date on the progress of when it would be ready, would, would recommend to use many thanks for your service.

Barbara Housley

Great service and very helpful. My car looks better than ever. I highly recommend this company. Thanks

Mr Beaney

From start to finish I was treated very well by the management and staff of fairlight,the finished work was excellent and well on time.I would recommend them to anyone.

Barry Wheeler

Hi Scott and team, just wanted to say a huge thank you for an excellent repair on my Mitsubishi L200. Brilliant job excellent service from you and everyone involved from a speedy start to finish.

Roy Hillman

Very happy with the repairs and the speed that they were completed in. will use again and recommend to others.

MB CARPENTRY & JOINERY

Workmanship 100% Customer Relations 100% This is the reason I am back with Fairlight for more repair work I want done on my car. In short they do what it says on the tin.

Ron Jones

Once again Scott and his team have restored my car to its former glory! This company never fails to please on every front.

Kate MacDonald

Hi Brett, I wanted to thank you and your team very much for the efficient and prompt way you dealt my recent work on the above car. I was kept informed and all contact was courteous. The car was returned in better than showroom condition! I would happily recommend your company to anyone. I have written to Churchill Insurance with a copy of this e-mail. Regards Margaret Wilson

Margaret Wilson

I collected my Honda Jazz from you today, and I wanted to thank you all for your excellent customer service and first class work on my car.

Bev Sheehan

Nice people who know what they are doing, put at ease straight away. They took care of everything to do with the insurance etc. They also did a great job. Brilliant job Fairlight

M Tester

Thank you for the repair work you did on my car. The Standard of work is excellent. Many people have told me how good it is.

Bryan Morris

Very friendly, helpful and professional advice. Reception area clean and tidy. Great standard of work to and kept well informed of progress, highly recommended. Very good customer service, I was treated very well. Thank you.

Helen Morley

Just wanted to say a massive thank you. I have just received my 4th vehicle back from you in 2 days and they have all been repaired and turned around in brilliant time. I am also really grateful that you are collecting vehicles on the same day I am sending the requests through. The service you are giving us is simply outstanding. Your company and your team are by far the best we have ever worked with.

Graham Watson
Northgate Vehicle Hire Brighton

Second occasion I have used your service and have been very pleased with the standard. My latest visit was dealt with swiftly and efficiently and I have no complaints whatsoever.

Alec Hancock

Very quick and efficient service Brilliant Job. Massive Bonus to be supplied a Courtesy Car. Thank you very much!!

Lauren Burnett

Thanks (yet again) to Scott and the team for the repair work on my 206 – looks just like new. They made the whole process so easy from liaising with my Insurance company to the loan of a courtesy car. Great company to use so friendly and professional. Thanks again guys.

Julie Dean


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Fairlight Coachworks Ltd is currently reviewing its procedures in view of the current risk posed by Coronavirus. As a business we have a shared duty to protect the health and safety of our staff as well as visiting customers, suppliers and sub-contractors. Please can everyone who is associated with Fairlight Coachworks Ltd notify us if you come into contact with a confirmed case of COVID-19, or have been diagnosed yourself with the virus. Can you also notify us by phone or email if you have visited a Category One location or become unwell after visiting a Category Two location within the last two weeks. Location categories are listed here: http://www.gov.uk/government/publications/covid-19-specified-countries-and-areas/covid-19-specified-countries-and-areas-with-implications-for-returning-travellers-or-visitors-arriving-in-the-uk/ Fairlight Coachworks Ltd will continue to monitor the situation and follow the advice provided by the government. While at the time of writing this does highlight and emphasise the need for good hand hygiene at all times as a preventative measure. We urge everyone involved to take a common sense approach to this issue. Government information is available at: http://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response/ http://www.nhs.uk/conditions/coronavirus-covid-19/