Having had the misfortune to

Having had the misfortune to encounter a J walking pheasant which left me no way to avoid it, my cars front bumper was impacted. Causing the cruise control radar to be dislodged with minor splits to the bumper. Having, after the Xmas break, called our Main Dealer Service Desk and outlined the damage, we were highly recommended to contact Fairlight Coachworks, whom the dealer uses. Having reported the incident to our Insurance Company and stated we wanted the car to dealt with by Fairlight Coachworks, the process began and it all went so smoothly, I was astounded. Having made contact by email over the New Year weekend regarding repairs to my car, I received a call from Scott.
He told me that parts would be ordered when Manufactures Parts Dept. opened in New Year.
A few days later Scott rang to tell me the main items for replacement were in their workshop, he then ask if I could take my car to them the following Monday, 8th Jan. and that a courtesy car would be there for me. My car was left with them at 9.45am on Mon. and collected at 12.15pm on Friday 12th Jan. during that week Scott had left a message on our phone with update on progress. Upon collection, Scott explained that the C.C radar unit had only been dislodged without damage, so only the bumper was replaced. The car had been cleaned inside and out. What an absolute pleasure it was to deal with such fantastic family run business after our unfortunate incident. When you enter their premises, it’s like walking into a friends home, Scott and his team are so welcoming.
TOTALLY RECOMENDED for friendliness and excellent work, indistinguishable from new.
Thank you very much , very much appreciated, best regards, Cavan Brown