Despite being very busy, Steve
Despite being very busy, Steve came and collected my Hyundai Tucson after a DUI driver crashed into my parked car in Hove rendering it unroadworthy. Thereafter Scott and Steve kept me informed weekly.; brilliant communication assisted by a very polite and personable receptionist..
I was fully aware of the problems with the supply of spare parts but Fairlight continued to apologise for matters beyond their control. that said, I’m convinced their perseverence secured parts quicker than normal or others.
When I collected my car it had not only been repaired to showroom condition externally but was also washed and vacuumed inside.
I had another damage repair at an aproved Hyundai repairer in Brighton 18 months ago and the experience was the exact opposite to that at Fairlight.
If you get the opportunity to select your repairers, my advice is insist on Fairlight.
An excellent experience all round – thank you.
